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Customer Service

Download this eBook Effective Complaint Management

Effective Complaint Management

Wolfgang Seidel , Bernd Stauss
Springer

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of...
Prix :
73,84



New releases
Download this eBook Effective Complaint Management
Effective Complaint Management
Wolfgang Seidel , Bernd Stauss

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction...
73,84

Download this eBook Transform Customer Experience
Transform Customer Experience
Isabella Villani

Your customers are your future. Smartphones, social media and the internet have given customers access...
18,46

Download this eBook Rediscovering the Essentiality of Marketing
Rediscovering the Essentiality of...
Luca Petruzzellis , Russell S. Winer

This book contains the full proceedings of the 2015 Academy of Marketing Science World Marketing Congress held in...
147,69

Download this eBook The Right Sensory Mix
The Right Sensory Mix
Diana Derval

Berry-AMA Book Prize FINALIST 2011!“The Right Sensory Mix” is one of the four best marketing books in...
45,35

Download this eBook Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces
Boundary Blurred: A Seamless Customer...
Patricia Rossi , Nina Krey

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every...
282,81

Download this eBook Marketing Wisdom
Marketing Wisdom
Kartikeya Kompella

This book represents the work of some of the contemporary world leaders in marketing. The contributors are authors of...
55,90

Bestsellers
Download this eBook Customer Relationship Management
Customer Relationship Management
50Minutes.Com

Understand customer relationship management in no time! Find out everything you need to know about this powerful tool...
4,99

Download this eBook The Challenger Customer
The Challenger Customer
Brent Adamson , Matthew Dixon , Pat Spenner , Nick Toman

The long-awaited sequel to the bestselling sales classic The Challenger Sale'A handbook of...
10,99

Download this eBook The Strategic Storyteller
The Strategic Storyteller
Alexander Jutkowitz

The world needs more storytellers. Storytelling is an inherently innovative activity. When...
22,58

Download this eBook Pop-up Retailing
Pop-up Retailing
Gary Warnaby , Charlotte Shi

This SpringerBrief offers an academic perspective on the trend of ‘pop-up’ retailing. It analyzes this temporary...
45,35

Download this eBook The Experience Logic as a New Perspective for Marketing Management
The Experience Logic as a New...
Tonino Pencarelli , Fabio Forlani

This book provides stimulating insights into the ways in which the adoption of experience logic can revitalize marketing...
105,49

Download this eBook Back to the Future: Using Marketing Basics to Provide Customer Value
Back to the Future: Using Marketing...
Patricia Rossi , Nina Krey

This proceedings volume presents timely research and insights on the advancement of marketing’s basic...
179,34